Return And Refund Policy

At [TrueAura Homes], we take great care to ensure that every product is carefully checked and packed before dispatch. Due to the nature of our products and quality control processes, we currently operate under a No Refund & No Return Policy.

Please read the policy carefully before placing your order.

1. No Returns or Refunds

All sales made on [TrueAura Homes] are considered final. We do not accept returns or offer refunds once an order has been successfully delivered.

This includes, but is not limited to:

  • Change of mind

  • Incorrect product selection by the customer

  • Preference or expectation differences

  • Minor color or design variations

2. Damaged or Defective Products (Exception)

We only accept replacements in the rare case that you receive a product that is:

  • Damaged during transit

  • Defective upon arrival

  • Incorrect item sent

To be eligible for a replacement:

  • You must contact us within 24–48 hours of delivery

  • You must provide clear photos and/or an unboxing video as proof

  • The issue must be verified by our support team

Once approved, we will arrange a replacement only. Refunds will not be issued.

3. Non-Eligible Cases

Replacement requests will not be accepted for:

  • Damage caused after delivery

  • Normal wear and tear

  • Improper use or handling

  • Missing or delayed communication beyond the stated time window

  • Claims without required photo/video proof

4. Shipping & Handling

  • Shipping charges (if any) are non-refundable

  • In approved replacement cases, we will arrange reverse pickup or reshipment as applicable

5. Order Cancellations

  • Orders can only be canceled before they are shipped

  • Once an order is shipped, it cannot be canceled, returned, or refunded

6. Customer Responsibility

We encourage customers to:

  • Carefully review product descriptions, images, and specifications before placing an order

  • Ensure correct shipping address and contact details

  • Check the package at the time of delivery for visible damage

By placing an order with [TrueAura Homes], you acknowledge and agree to this No Refund & No Return Policy.

7. Contact Information

For any questions or to report a damaged or incorrect product, please contact us:

Store Name: [TrueAura Homes]
Email: [trueaurahomes@gmail.com]