Shipping Policy

At [TrueAura Homes], we are committed to delivering your orders safely and on time. Please review our shipping policy below for details on how and when your orders will be shipped.

1. Shipping Methods Available

We ship orders using trusted third-party courier and logistics partners to ensure reliable and timely delivery. Shipping methods may include:

Standard Shipping
Express Shipping (where available)

The available shipping options will be displayed at checkout based on your delivery location.

2. Delivery Timeframes

Estimated delivery timelines are as follows:

Metro Cities: 2–5 business days
Tier 2 & Tier 3 Cities: 3–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Costs

Shipping charges (if any) will be calculated and displayed at checkout.
We may offer free shipping on selected products, promotions, or minimum order values, as communicated on our website.
Any applicable shipping fees are non-refundable unless otherwise stated.

4. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sale periods or high-demand times, processing may take slightly longer.

5. Tracking Information

Once your order is shipped, you will receive a shipping confirmation via email and/or SMS.
This confirmation will include a tracking number and a link to track your shipment.
Tracking information may take up to 24 hours to become active after dispatch.

6. Delivery Issues and Delays

While we work closely with our courier partners, delays may occur due to:

Weather conditions
Courier service disruptions
Incorrect or incomplete delivery address
Natural disasters, strikes, or government restrictions

[TrueAura Homes] is not responsible for delays caused by circumstances beyond our control. If your order is significantly delayed, please contact us and we will assist you in coordinating with the courier partner.

7. Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate at checkout.
If a delivery attempt fails due to incorrect information or customer unavailability, re-shipping charges may apply.
We are not responsible for orders lost or delayed due to incorrect address details provided by the customer.

8. International Shipping (If Applicable)

We currently [DO / DO NOT] offer international shipping.
If international shipping is available, delivery times, shipping charges, customs duties, and taxes will vary by destination.
Any customs duties, import taxes, or fees are the responsibility of the customer and are not included in product or shipping prices.
We are not responsible for delays caused by customs clearance processes.